SHOP POLICIES

By purchasing from my shop, you are agreeing to my shop policies. Please read policies before purchasing. It is important to note that when you buy handmade you not only support the artist and the local economy but are receiving personalized service. Thank you for supporting my handmade shop.

SHIPPING POLICIES

Everything in my shop is handmade and, depending on how many orders are ahead of yours, it may take 2-4 weeks to make and ship your order. Some items are in stock and depending on available inventory, I may be able to ship more quickly.

RETURNS/EXCHANGES

Return for exchange only. No monetary refunds. In no case will shipping be refunded.

ITEM DESCRIPTIONS

I put my best effort in to accurate descriptions, so please read your purchased item’s description thoroughly and check all measurements before placing your order. If you are uncertain, please ask questions.

I would like to make sure all customers are happy and I will work with you on returns if the item is not as described.

CONFLICT RESOLUTION

If you have any issues with the transaction or your order, please contact me and give me an opportunity to make it right before leaving any feedback.

CONTACT

Penny Russell,

http://pennyonthehill.com,

Penny on the hill (facebook).

Pennyonthehillshop@gmail.com